Questions & Answers to the Downtown Gift Cards Program
Why did Fredericksburg VA Main Street decide to switch to an internal gift card program?
There are several reasons. The main reason results from giftcards.com having to deactivate the cards to switch lenders. We found this to be a major inconvenience to us and our receivers of the cards. Coupled this along with the difficulty with the restaurants in using the cards, Main Street made the decision to bring the program in house. The means there will be no credit card fees to the business and 100% of the card value can be used at the restaurants.
Are these Downtown Gift Cards the same as what I can get at a grocery store or a bank?
No, they are different. These do not act as a credit card. They are redeemed like cash AND are only accepted as participating Downtown businesses. They do not have a magnetic strip and cannot be “read” by a credit card reader.
What denominations are available for purchase?
Downtown Gift cards will be available on $5. $10, $20. They can always be packaged together to give the recipient a higher dollar value for giving.
When do the new gift cards expired?
One year from date of purchase.
What if there isn’t an expiration sticker on the back of the card?
Please contact the Fredericksburg Main Street office at 540–538-7445 or firstname.lastname@example.org
May I redeemed the new gift card for cash or get a refund on my gift card purchase?
No, even though cash change is given when the card is used for a purchase, gift cards are not redeemable for cash or refundable.
What do I do if someone presents an old gift card for purchase?
As the business owner, you have 2 options.
- Accept the card as cash for the remainder balance on the card. You must verify the outstanding balance on the card. Write the outstanding amount on the old gift card. Give cash, if necessary. You would then redeem as per directions.
- Send the individual to the Visitor Center and/or LibertyTown. Both places can replace the old gift card with a check or a new gift card(s) for the outstanding balances.
It may take as long as 24 hours during the week days and 48 hours during the weekends. Please have all on your cards bundled together with the total dollar amount and the business name. You may call for a pick up 540-479-1595 or drop off the cards in an envelope to 904 Princess Anne Street, suite 303.
How do I find out the balance of a card?
The quickest way - go to the webpage www.fredericksburgmainstreet.org/gift-card-balance page. Main Street, Visitor Center and LibertyTown have access to all the balances on the cards. You may also call the customer service number 1-844-234-9661 on the back of the card, connect with an agent and ask for a balance of the card when the account was closed.